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Use of Cookies" on our web site - in line with our “privacy policy”, we do not use "tracking cookies" to monitor any activity on our websites although "session cookies" are now an essential part of your purchasing process when you use the "checkout facility" of the web-shop. Session cookies are normally deleted when you close your web browser. PayPal use cookies in processing your payment. Please check PayPal’s individual privacy or "use of cookies" policy if you have any concerns as Minerelle has no control over them.

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Welcome to Minerelle.co.uk

This privacy policy covers all Minerelle owned websites:-


www.minerelle.co.uk

www.minerelle.com


Introduction


Things have changed bit in the online world.


From 25 May 2018 the new EU General Data Protection Regulation (GDPR) came into effect across all member states (which still includes us right now). Basically it created a single set of rules to modernise data privacy laws across Europe.


At Minerelle, we've always taken the security of customer data very seriously. We understand that we have a responsibility to protect and respect your privacy and look after your personal data, so it's welcoming to see things come into line with what we've always believed.


We've given our Privacy Policy a refresh to reflect this.


Minerelle is a UK internet business operating from private premises at:


32 Rosemount Avenue Kirkcaldy Fife KY2 6SR


Minerelle provides information and advice along with sales of installation and aftercare products to solid surface installers within the solid surface industry and to individual consumers who have solid surfaces installed in their homes and or work premises.

This Privacy Notice, inclusive of our General Terms of Service, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

For clarity, Minerelle may be both data controller and data processor for your personal data under certain circumstances.

We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes.

This Privacy Notice sets out your rights under the new laws.


How the law protects you

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The reasons we process your personal data include, but not limited to, your consent, performance of a contract, billing and to contact you.


How do we collect personal data from you?

We receive information about you when you complete forms on our website, if you contact us by phone, email, or otherwise in respect of any of our products and services or during the purchasing of any such product

If you provide us with personal data about a third party (for example when advising a different delivery address to your own for products purchased either on your own or on their behalf), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

Your personal data is never automatically collected by Minerelle however please check any third party service that you may use to purchase products from us such as PayPal, EBay or Amazon regarding their own policy.


What type of data do we collect from you?

The only personal data that we may collect from you includes your name, address, email address and phone numbers, and source of your enquiry or contact with us. We also retain records of your queries and correspondence.

Please be aware that any video, image, or other content made available by you to us whether published content or not, is not subject to our Privacy Notice. We merely process such information on your behalf, subject to our Terms and Conditions and you are responsible for any applicable legal requirements in respect of your content.

How do we use your data?

We use information about you in the following ways:

To help us identify you;

To process orders that you have submitted to us;

To provide you with information, products and services;

To comply with our contractual obligations we have with you;

To provide customer care, including responding to requests when you contact us;

To administer accounts, process payments and keep track of billing and payments;

To detect fraud and to make sure what you have told us is correct;

To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and to inform you of service and price changes.

We will never provide access, sell or pass on any of your data to a third party for marketing or sales purposes!


Retention periods

We shall retain your data only for as long as necessary in accordance with applicable laws. All data which is not relating to purchases (i.e. e-mail correspondence and general enquiries) will be deleted after 3 years unless you request we retain for future reference or request us to delete earlier

We may keep your data for up to 7 years after your last transaction with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We assure you that your personal data shall only be used for these purposes stated herein.


Who has access to your personal data?

Only 2 persons will have access to your personal data (Linda Baxter & David Baxter).

David Baxter is the Data Protection Officer for Minerelle.

For the avoidance of doubt, we do not and never shall sell or provide any of your personal data to third parties for any sales or marketing purposes.

We may only share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Minerelle, our customers, or others.

This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies however; we will take steps with the aim of ensuring that your privacy rights continue to be protected.


Your rights

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process any orders placed by you.

You have the right to object to our use of your personal data, or ask us to delete, remove modify or stop using it if there is no need for us to keep it. This is known as your right to be forgotten.

You have the right to a response with 1 month of your request and we will not charge for any request for information regarding the data we hold on you. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

Our Privacy Notice shall be made clear to you at the point of collection of your personal data.


Accessing and updating your data

You have the right to access the information we hold about you. Please email your request to privacynotice@minerelle.co.uk so that we can obtain this information for you.


Use of cookies

We do not use "tracking cookies" to monitor any activity on our websites.  "Session cookies" are now an essential part of your purchasing process when you use the "checkout facility" of the web-shop through. Session cookies are normally deleted when you close your web browser.

Minerelle provides some links within its website pages to third party sites. Third party sites such as PayPal, E-Bay or Amazon will collect your data and use cookies in processing your payment for any products offered for sale by us.

Since we do not control other websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.


Where we store your personal data

We store and protect the personal data we collect, including the use of encryption if appropriate, however we do not hold any sensitive data (payment details for example) on file.

All transactional information you provide to us such as name, address, delivery address, order date, order numbers, which site you use to purchase our products, order value and method of shipping is stored in encrypted files in our system and back up within our premises.

Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.


Liability

We agree to take all reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions:


Data Breaches

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.


Contact us

Please e-mail any questions or comments you have about privacy to us at privacynotice@minerelle.co.uk


Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner:


https://ico.org.uk/concerns/

Information Commissioner's Office
45 Melville Street
Edinburgh
EH3 7HL

Email: 
scotland@ico.org.uk

Tel: 0303 123 1115